Return and Refund Policy

Your satisfaction is our top priority at Ningbo Mosle International Trading Co., Ltd. (hereinafter referred to as "We", "Us" or "Our"). We stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. This return and refund policy provides detailed information about our procedures for returns, exchanges, and refunds, designed to make the process as straightforward and hassle‑free as possible.

We understand that sometimes products may not meet your expectations, and we want to make it easy for you to return items when necessary. Our return policy is fair, transparent, and customer‑friendly, with clear guidelines to help you understand what can be returned, how to initiate a return, and what to expect throughout the process.

Return Eligibility and Requirements

To be eligible for a return, items must meet specific requirements to ensure they can be resold to other customers. These requirements help us maintain quality standards and provide fair service.

Item Condition Standards

Items must be in new, unused, and unopened condition, exactly as they were when you received them, with no signs of use, wear, or damage. Items that have been opened, used, installed, or altered are not eligible for return. We inspect all returned items carefully to ensure they meet our condition requirements.

Packaging and Documentation

All original packaging, tags, labels, and protective materials must be included with the return, along with any accessories, instruction manuals, and warranty cards. Returns without original packaging may not be eligible.

Time Frame Limitations

Returns must be initiated within 30 days of the delivery date. The 30‑day period begins on the date your order is delivered, as indicated by the carrier's delivery confirmation.

Resellable Condition

Items must be in resellable condition – free from damage, wear, odors, stains, or any other conditions that would prevent resale. We carefully inspect all returned items to ensure they meet these standards.

Non-Returnable Items and Exclusions

For health, safety, legal, and business reasons, certain items cannot be returned. These exclusions are necessary to protect customers, comply with regulations, and maintain business operations.

Personalized and Custom Products

Items that have been personalised, customised, engraved, or monogrammed cannot be returned, as they are made specifically for you and cannot be resold.

Used or Altered Items

Items that have been used, worn, installed, assembled, or altered in any way cannot be returned. This includes items showing signs of wear, scratches, or damage from use.

Digital and Intangible Products

Digital products, software licenses, downloadable content, and gift cards are non‑returnable once purchased.

Final Sale and Clearance Items

Items purchased during final sale, clearance, or special promotional events may not be eligible for return unless defective. These items are sold as‑is.

Return Process and Procedures

Our return process is straightforward and efficient. Following the correct steps ensures your return is processed quickly.

Initiating a Return Request

To initiate a return, please contact our customer service team via email at support@ningbomosle.com. Include your order number, the specific item(s) you wish to return, and a brief reason for the return. If the item is damaged or defective, please include photos to help us understand the issue.

Receiving Return Authorization

We will issue a Return Authorization (RA) number and provide detailed return shipping instructions. This RA number must be clearly visible on your return package.

Preparing Your Return Package

Carefully package the item in its original packaging with all accessories and documentation. Include the RA number prominently on the outside of the package or on a document inside.

Contact Returns Department

If you have questions about returns, need assistance with a return request, or have concerns about a refund, our customer support team is here to help. We are committed to providing helpful, friendly, and professional service.

When contacting us about a return, please include your order number and Return Authorization number (if applicable) to help us assist you efficiently.

• Email: support@ningbomosle.com
• Phone: 📞 13957872783
• Address: Room 318, Building 10, 299 Guanghua Road, High-Tech Zone, Ningbo, Zhejiang, China